Returns & Exchange Policy
Last Updated: 08/04/2026
1. Eligibility
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Returns/exchanges must be requested within 3–5 days of delivery.
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Items must be unused, unworn, and in original packaging.
2. Non-Returnable Items
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Earrings (for hygiene reasons)
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Sale/discounted items
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Customized products
3. Exchange Policy
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Exchanges are allowed for defective or damaged products.
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Customers must share unboxing video as proof.
4. Return Process
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Email us at hello@sugarcharmes.in with:
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Order ID
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Reason for return
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Supporting images/video
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You can also reach out to us on Whatsapp - 9315626477
5. Refunds
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Refunds are processed within 5–7 business days after quality check.
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Refunds will be issued to the original payment method.
6. Reverse Pickup
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Available in select pin codes.
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If not available, customer may need to self-ship.
7. Damaged Products
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Must be reported within 24 hours of delivery.
8. Important Note
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Slight color variations or minor marks are not considered defects.